Salesforce and Coveo

Coveo Search & Relevance Platform is a modular enterprise search technology that can index information stored in diverse repositories throughout the company, perform text analytics and metadata enrichment on the indexed content, and make the content findable through search-driven interfaces.

Solutions

Coveo is a provider of enterprise search and website search technologies, with integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint. APIs also allow for custom integration with other applications.

Coveo for Sitecore

Coveo for Sitecore is an integrated website search product to be used in conjunction with Sitecore’s Customer Experience Platform. The product enables the unified indexing of multiple repositories, contextual search, and search management via the Sitecore console.

Coveo for Salesforce

Solutions

Coveo for Salesforce is an integrated CRM search product to be used in conjunction with Salesforce.com Service Cloud and Communities Editions. The product enables the unified indexing of multiple repositories, contextual search, and search management via the Salesforce console.

  • Salesforce implementations for Salesforce Sales Cloud, Service Cloud and Communities, integrating the three to provide an exceptional customer experience.
  • Salesforce Integrations to integrate Salesforce.com with surrounding internal systems including CTI, ERP and other backend systems, as well as external systems.
  • Knowledge Management services including integrating, extending and developing custom solutions. Other services include search optimization, content curation, and governance.Increased visibility and intelligence of terminal operations using N4 custom reports
  • Bacelor Managed Services that can ensure the health of your Coveo, Salesforce and other service and support systems through a broad array of managed services.

Benefits

Working in conjunction with Coveo, our solutions improve customer loyalty, adding business value with typical operating and financial improvements of:

  • A three-fold increase in customer self-service (case deflection)
  • A 30% decrease in issue resolution times
  • Returns on investment over 100%

Why Bacelor

  • SFDC Innovation centers for Service and Custom clouds
  • Showcase projects presented at Dreamforce
  • SFDC Industry solutions with healthcare, finance, high tech, and retail
  • 20+ years CRM experience
  • CRM specialists certified by Salesforce.com
  • SFDC Innovation centers for Service and Custom clouds
  • 100+ Salesforce practice team, deployed globally
  • Proven dual-shore delivery model