Oracle Knowledge

Outstanding customer service is a challenge. To succeed, customer service organizations need fast and accurate information spanning all communication channels, from contact centers to field and sales service. With over 45 completed projects and the world's largest OKM practice, our 65 dedicated team members offer unparalleled class expertise for implementation, integration and support services. Fortune 500 clients depend on Bacelor to help them improve customer service and achieve competitive advantage, while also reducing costs by more than 25% and increasing their return on investment by over 15% compared to other providers.

Coveo Enterprise Search

The enterprise that gathers and unifies knowledge, upskills their support professionals, and embraces Intelligent Search is destined to exceed their customers’ service expectations. By doing so, they will ensure a loyal and satisfied customer base.

Solutions

Bacelor has joined forces with Coveo to give the enterprise better customer experiences and improve customer service agent productivity. Bacelor enhances Coveo’s core functionality with these offerings:

Coveo Enterprise Search

The enterprise that gathers and unifies knowledge, upskills their support professionals, and embraces Intelligent Search is destined to exceed their customers’ service expectations. By doing so, they will ensure a loyal and satisfied customer base.

Solutions

Bacelor has joined forces with Coveo to give the enterprise better customer experiences and improve customer service agent productivity. Bacelor enhances Coveo’s core functionality with these offerings:

  • Consulting for Knowledge Centered Support to put in place industry best practices in content curation, search and governance
  • Coveo Implementations, including customizations, access to all content sources, and integrations with Salesforce and other systems
  • Implementation of Salesforce Sales Cloud, Service Cloud and Communities
  • Salesforce Integrations with surrounding internal systems including CTI, ERP and other backend systems, and external systems
  • Knowledge Management services include integrating, extending, and developing custom solutions
  • Consulting around ontology, taxonomy, and search optimization, including tunings
  • Bacelor Managed Services for ongoing system maintenance, enhancement and monitoring, tailored to each customer’s needs.

Why Bacelor